Thanks to Alison at We'll Know When We Get There, I read Virginia Heffernan's NY Times piece on the phenomenon of lurking on blogs and message boards. Lurking means reading without writing -- spending time on a blog or message board without ever posting a comment or otherwise letting people know you are there.
The majority of American participants in digital media are probably lurkers -- according to Pew research, 39% of Americans who use the internet say they read blogs, but only 22% participate in chat rooms or online discussions. Considering the fact that much of today's online content is, technically, a blog (or interactive in some way, thanks to Web 2.0), most Americans who are web surfing are probably landing on pages where they have, but pass up, the opportunity to say hello and contribute to the conversation.
Why do people choose to lurk instead of providing feedback to content? (And thereby generating content in the process themselves?)
According to this academic abstract, gratification motivates lurking -- as it does just about everything. Some people simply like to take without giving. They don't feel a need to engage and interact with others -- they're OK with observing. Lurkers are virtual introverts, or "selfish" in the community sense (as Heffernan notes in her piece). But this doesn't mean bloggers should ignore them.
The key is to remember that mute observers are not inactive, and not even necessarily passive. They are participating by showing up. They can still be influential over reputation and sales, because they vote with their dollars, their library cards and their site visits. In a sense, they are purer fans than the visitors who leave comments on a blog, because they are drawn to a site as spectators and not as talkers -- they are more interested in reading someone else's content than they are in generating their own.
So the question is: how can you make your blog lurkers work for you?





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